Support
Padel Papi is a booking app that connects padel players with padel coaches. If something isn't working, or you need help with a booking, write to us. A real person reads every message.
Contact us
We aim to reply within two working days. Tell us your phone's language, whether you're a player or a coach, and the name of the coach involved, and we can answer much faster.
Bookings
I can't find my booking
Open the My Lessons tab and check you're signed in with the same account (Apple, Google or email) you booked with. Your bookings are tied to your account, so they follow you to any phone you sign in on. If one's still missing, your coach can see it too, so message them directly.
How do I cancel?
Open My Lessons, tap the lesson, then Cancel. Each coach sets their own notice period. Inside that window the app asks you to message the coach directly instead.
The session I wanted is full
Join the waitlist on the session. If someone cancels, the app notifies you and the spot is yours to book.
Payments
How do I pay?
You pay your coach directly by MB WAY, Bizum, Pago Móvil, Revolut or cash at the lesson. Padel Papi never processes, holds or sees payments, and takes no commission. The app only tracks whether a payment was marked as sent and confirmed.
I paid but it still shows as unpaid
Tap I've paid on the lesson so your coach is notified, then ask them to confirm. Only the coach can mark a payment as confirmed, because only they can see the money arrive.
Coaches
How do I get started as a coach?
Choose I'm a coach on first launch and create an account. The setup wizard walks you through your availability, your prices and sharing your page. Players can find your page once we have approved it, and you can set everything up in the meantime. Your page has its own link and QR code for your Instagram bio or the club's front desk.
Does Padel Papi take a commission?
No. Players pay you directly and you keep the full amount. There is no platform fee.
Your account and data
How do I delete my data?
Players: open More, then Settings, and choose Delete my data. Coaches: open Settings and choose Delete my coach account. See the Privacy Policy for exactly what is removed and what stays in a coach's records.
The app is in the wrong language
Padel Papi follows your phone's per-app language. Open iOS Settings → Padel Papi → Language to change it. The app speaks English, Portuguese and Spanish.
I'm not getting notifications
Check iOS Settings → Padel Papi → Notifications is allowed. Reminders and booking updates need notification permission. Without it the app still works, but it can't tell you about changes.