Delete your account
This page is for people who use the Padel Papi app. It explains how to delete your account and everything attached to it, or only some of your data, and what is kept afterwards and for how long.
Delete your account and its data
Players
- Open the app, tap More, then Settings.
- Choose Delete my data.
- Confirm. The deletion runs at once, with no waiting period.
Coaches
- Open the app and go to Settings.
- Choose Delete my coach account.
- Confirm. Your coach page, your schedule and your sign-in account are removed.
If you have a paid plan, cancel it first. Deleting your account doesn't stop billing in the App Store or Google Play. On iPhone: Settings → your name → Subscriptions. On Android: open the Play Store app → your profile picture → Payments & subscriptions → Subscriptions.
If you no longer have the app
Email support@padelpapi.app from the email address on your account, or tell us the phone number you booked with. We reply within two working days and delete the account as soon as we have confirmed it is yours.
What is deleted
- Your sign-in account (Apple, Google or email), so nobody can sign in as you again.
- Your upcoming bookings are cancelled and you are removed from every waitlist.
- Your notification token, so no more pushes reach the phone.
- Your player profile, your connections and the record of who you have played with.
- Your academy membership record, if a coach added you to one: name, phone, year of birth, gender, make-up credits and the level stored with it.
What is kept, and for how long
- Sessions that already happened: your name and attendance stay on the coach's or academy's record of what was taught. Kept indefinitely as part of their records.
- Payment records: the coach's record of money received. Kept indefinitely as the coach's accounting record.
- Safety reports involving you: kept for 12 months from the report, with your name and identifier replaced by a meaningless value.
- Blocks: a block is a safety control, so it is not erased.
None of this is attached to an account anybody can sign in to again. The full detail is in the Privacy Policy.
Delete some of your data without deleting your account
Delete a conversation
Delete a conversation with a coach from the Messages tab. It is removed for both of you.
Cancel a booking
Cancel any upcoming booking from My Lessons. Your details on that booking go with it.
Anything else
Email support@padelpapi.app and say what you want removed. We can delete the level a coach assigned you, which only that coach can see, or your player profile with its connections and played-together history, and keep your account, bookings and lessons.