Terms of Use
Last updated: 1 October 2026
These terms are an agreement between you and Padel Papi, operating from Madeira, Portugal. By creating an account or using the app you agree to them. If you do not agree, please do not use Padel Papi.
They sit alongside our Privacy Policy, which explains what data we handle. Both were last updated on the same date, and agreeing at sign-up covers both.
Who can use Padel Papi
You need to be at least 13 to hold an account. If you are under 18, a parent or guardian should agree to these terms on your behalf.
Some features are for adults only, and we say so where they appear. Where a feature is 18+, we ask you to confirm your age. We do not verify it. Telling us you are 18 when you are not is a breach of these terms, and we will remove you from that feature.
What Padel Papi is, and is not
Padel Papi introduces players to coaches and helps them arrange lessons. We do not provide the lessons. Your lesson is an agreement between you and your coach.
We do not handle lesson money. You pay your coach directly, by whatever method the two of you agree. We take no commission, we hold no funds, and we cannot refund you. If something goes wrong with a payment, it is between you and your coach. A coach's own subscription to Padel Papi works differently. See Coach subscriptions and referrals, below.
Cancellations, no-shows, lateness and court fees are the coach's rules, not ours. The app shows you what a coach has set; it does not enforce it on our behalf.
Your account
Keep your sign-in details to yourself. You are responsible for what happens on your account.
Tell us the truth about who you are. Coaches in particular are publishing a page other people rely on: an invented name, someone else's photo, or qualifications you do not hold are all breaches of these terms.
You can delete your account from Settings at any time. What that deletes, and the few things it does not, are set out in the Privacy Policy.
What you may not do
We have no tolerance for objectionable content or abusive behaviour. Specifically, you may not:
- post anything obscene, hateful, threatening, or sexual, or any photo you do not have the right to use;
- pretend to be someone else, including another player, another coach, or Padel Papi itself;
- harass, bully, stalk or intimidate anyone, on the app or at a lesson you found through it;
- misrepresent your playing level in order to get into sessions you do not belong in;
- use anyone's contact details for anything other than the lesson they relate to (no marketing, no adding people to lists);
- scrape, copy or republish other people's information from the app;
- try to break, overload or work around the app's security.
Content you provide
Your photos, your page and your description of yourself stay yours. You give us permission to show them inside the app, and on your public coach page if you have one, so the app can do its job. Nothing more.
You must have the right to everything you upload.
Reporting, and what we do about it
If you see something that breaks these rules, tell us at support@padelpapi.app, or use the report option in the app where one is offered.
We read every report. We act promptly, and within 24 hours where a report alleges a risk to someone's safety. Acting can mean removing the content, removing the person, or both. We never tell anyone who reported them.
We can suspend or close an account that breaks these terms, and we do not have to warn you first if the breach is serious.
Coaches and academies
If you publish a coach page, you are telling players you are a real coach who can take their booking. Keep your availability and your prices accurate.
If you run an academy, you are handling other people's information, sometimes including children's. Only record what you need, only share it with the coaches who need it, and follow the rules in the Children and young players section of our Privacy Policy.
Coach subscriptions and referrals
This section is for coaches. If you only book lessons as a player, it does not apply to you.
Padel Papi is free until a coach is busy. Plans start at a monthly figure shown on your own Plan screen, based on what players booked through the app with you in a month. Below that figure, Padel Papi costs nothing.
A paid plan renews automatically every month or every year, billed through the Apple App Store or Google Play, whichever you subscribed through. You can cancel any time in that store's own subscription settings: on an iPhone, Settings → your name → Subscriptions; on Android, the Play Store app → Payments & subscriptions. We cannot cancel it for you, and deleting your Padel Papi account does not cancel it. Cancel in the store first.
Your plan is reviewed every three months, on the average of your last three months, and we show you the next review date before it happens.
If a payment fails, you get 14 days' grace, shown as a banner with the days left. Once grace ends, your page stops taking new bookings from players. Your existing bookings, your players and your money stay exactly as they are, and nothing about your account is cancelled. Paying brings new bookings back straight away.
An annual plan's price is locked for the 12 months you paid for. At the next renewal we place you again from your recent bookings: growth can move you to a higher plan, and a drop moves you to a lower one, or back to free. We never refund the year you already paid for. If your bookings earn you a higher plan right as your annual renewal falls due, and the store renews your current, lower plan before you have switched, you keep that renewal at the old price for the year it covers. This happens once for each such gap; after that the normal 14-day rule applies.
Refer another coach and you earn one free month once their first paid month is collected, not from a trial or a sign-up alone. Free months stack, up to 12 banked at a time. You cannot refer yourself, and two coaches cannot refer each other. A referral we refuse for either reason earns nothing, and the coach you refer gets nothing extra for having been referred.
Things we cannot promise
We work hard to keep Padel Papi running, but we cannot promise it will always be available or free of faults. It is provided as it is.
We are not responsible for what happens between you and a coach, a player or an academy: the quality of a lesson, an injury on court, a payment dispute, or a booking someone does not honour. We are also not responsible for a court or club's own rules and fees.
Nothing here limits any right you have as a consumer under Portuguese or EU law that cannot be limited.
Changes
If we change these terms we will update the date at the top and, where the change matters, tell you in the app. Carrying on using Padel Papi after a change means you accept it.
Governing law
These terms are governed by Portuguese law, and the courts of Funchal, Madeira have jurisdiction, except where consumer law gives you the right to bring a claim where you live.
Getting in touch
Write to support@padelpapi.app. We aim to reply within two working days.